How To Submit A Feedback Ticket
When creating a Feedback ticket for any department you should follow these steps:
Firstly, follow the link to our Feedback page here: https://infinitetruckers.com/feedback
Once you are on the page click create ‘Create A Ticket’
Now fill in all the fields. You should select the ‘Department’ depending on the reason for your ticket which are listed below. ‘Reason for Feedback’ should just be a small title which overviews your ticket and you should provide in as much detail as possible what you want to tell us in ‘What would you like to tell us?’.
Once all details are completed then click ‘Submit’. Your ticket will be claimed as soon as possible.
Support - Complaints regarding Support staff, Support Recruitment, questions regarding the Support section and anything similar. You should NOT contact Support Managers through Feedback regarding any account issues, website errors etc.
Modderation - Complaints regarding Community Moderators, Community Moderators Recruitment, questions surrounding moderation and anything similar.
Events - Complaints regarding Event staff, Event staff Recruitment and anything similar.
In-game Administration - Complaints regarding IGA staff, IGA staff Recruitment, Feedback regarding game rules, questions and anything similar.
Design - Complaints regarding Design staff, Design staff recruitment and anything similar.
Development - Development questions, reporting bugs, reporting 500 website errors, complaints regarding Development staff and anything similar.
Community Management - Questions regarding applications such as Beta, Verifications and VTC early access testing. Feedback on social media and anything similar. Any generalised questions or tickets that don’t necessarily fit a department should be sent here also.
Operations Manager - Complaints regarding Department Managers